FAQ | Under The Loblollies

🎨 Are the artworks original?

Yes! Most of the pieces on Under the Loblollies are original works of art. If a piece is a print or reproduction, it will be clearly labeled in the product description.

🖌 Can I request a custom piece?

Possibly! Please email us at [Insert Email] with your idea, and we’ll let you know if custom work is currently available.

Will the colors look the same as they do online?

We do our best to represent colors accurately, but slight variations may occur due to differences in screen settings and lighting.

💳 What payment methods do you accept?

We accept all major credit cards and PayPal at checkout.

🔒 Is my payment information secure?

Yes. Our site uses SSL encryption and secure third-party payment processors to keep your information safe.

🕒 How long will it take to receive my order?

Orders are usually processed and shipped within 3–5 business days. Delivery time depends on your location and the selected shipping method. Once shipped, you’ll receive a tracking number via email (when available).

📮 Who do you ship with?

We ship via UPS and USPS, depending on your location and the size of your order.

🌍 Do you offer international shipping?

Although we currently do not have a dedicated international shipping partner, please email us at undertheloblollies@gmail.com if you would like to discuss shipping options.

↩️ What is your return policy?

Returns are at the discretion of the artist. If your item arrives damaged or there’s an issue with your order, contact us at undertheloblollies@gmail.com within 7 days of delivery with your order number and photos, if applicable.

📦 My order arrived damaged. What should I do?

We’re very sorry! Please email undertheloblollies@gmail.com within 7 days of receiving your package. Include photos of the damage, and we’ll work with you to resolve the issue.

📨 How can I contact you?

Feel free to email us at undertheloblollies@gmail.com or visit our . We typically respond within 1–2 business days.